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Five Considerations When Hiring Managed IT Services For Businesses
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Five Considerations When Hiring Managed IT Services For Businesses
Presented By
Black Pearl Matrix
5 Considerations to Take When Engaging Managed IT Services
- Know the technologies that the company uses
- Request the complete list of services offered
- Confirm that the provider offers consulting services
- Look for references
- Compare quotes based on value for money
Unsurprisingly, IT has become an essential function for any company. This is because having an organized and assertive IT ensures the continuity of services. However, managing this infrastructure can be challenging. This is precisely why most businesses choose to hire a specialized IT company.
After all, a specialized IT company is capable of offering efficient and secure support.
Managed IT Services, or MSP (Managed Service Provider), is the outsourcing of your company’s Information Technology area, which may involve part of the infrastructure, systems and management.
Among the objectives of this strategy are to improve your internal processes, deliver more value to your customers, keep your company competitive, reduce costs and much more.
But even though it has so many benefits, what would be the ideal time to hire this type of service? Understand everything now!
What are Managed IT Services?
For a company to focus on its core business, it is often necessary to outsource some demands, do you agree? This is where managed IT services come in.
This is a way of ensuring that all systems, infrastructure and management in this area work correctly, without having to hire, train and direct employees for this purpose.
That is, managed IT services consist of outsourcing processes and attributions that involve this sector.
Among the functions of the MSP, as this service is also called, is the identification of improvement points for the Information Technology solutions used by your company.
In this way, it is possible to improve the processes used and the services being provided, resulting in a better relationship and service to internal and external customers.
To make it clearer how much the use of technology reflects on the customer-company relationship, one of our surveys showed that, for more than 40% of respondents, encountering an automated system that makes contact with a human agent difficult is considered a bad experience.
This inconvenience can be generated by numerous reasons, including obsolete, outdated or slow solutions.
Any of these issues can be easily identified and resolved when hiring an IT managed services company.
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What are the Benefits of Managed IT Services?
When thinking about outsourcing a sector of a company, the first advantage that comes to mind is cost reduction.
Yes, managed IT services can bring savings, as your company will not have to worry about hiring, training and all the expenses involved in retaining professionals.
However, this type of solution is not limited to this benefit.
Hiring an IT managed services company can help you:
• Optimize your internal processes;
• Anticipate possible problems;
• Carry out better and more punctual monitoring of this area;
• Keep your company always up to date with market changes;
• Direct your efforts towards your core business;
• Add to your internal team’s performance.
Optimize Your Internal Processes
IT managed services help create smarter and more productive work routines.
Using better software and systems, your team gains in productivity. As a result, it manages to improve customer relationships by improving their experience with the delivery of solutions and services in less time.
Enjoy and also read: “Customer service software: how to have the right solution at the right time?”
Anticipate Possible Problems
One of the roles of managed IT services is to act preventively. By monitoring your infrastructure and systems, it is possible to identify and previously remedy possible problems that may negatively impact your business.
Carry out a better and more punctual monitoring of this area
In turn, this constant monitoring helps managers to follow the evolution of the IT area.
In this way, it is possible to verify more quickly and in a more concrete way if, for example, the goals of this sector are being achieved.
Keeping your Company Always Up to Date with Market Changes
Technology is a segment that changes very quickly. For example, a solution that is widely used today may become completely unnecessary tomorrow.
With this, it is necessary that companies are constantly “on top” of what the market is bringing in news.
However, these changes also result in functions and tasks becoming obsolete, which tends to generate new expenses for your business.
Hiring managed IT services helps resolve all these issues, leaving your company always up to date and reducing the costs generated by these innovations.
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Directing Your Efforts to Your Core Business
Considering that your company’s IT area will be under the command of a specialized team, your efforts and that of your team may be directed towards other issues.
With this, they will have more time to create and implement strategies that contribute to the growth of the business.
In addition, if this targeting involves technology, the chances of completing the process much faster also increase.
Add to the Performance of your Internal Team
But even if your company has its own Information Technology team, contracting managed IT services adds up to efforts.
For example, let’s assume that your team is dedicated to support and maintenance. However, the need arises to improve one of its solutions.
Rather than tearing down the team you already have and compromising the effectiveness of your processes, managed IT services professionals can be drawn into this role.
In this way, both attributions develop in parallel and your company remains competitive in the market.
Is Hiring an IT Company Something for a Big Company?
No way! After all, a company just starting out will spend a lot of time and money developing critical business functions like marketing and finance. And that includes IT, as it becomes essential to invest large sums in buying a server and hiring specialized teams. Not to mention software licenses.
Therefore, for a small business, hiring an IT company may be the best solution. After all, the contractor will charge a monthly fee to guarantee all these technological aspects for you.
How Do I Know If I Need to Hire an IT Company?
Before going out there making budgets, the ideal is to find out if you really need the services of an IT company. For this, it is necessary to consider several important issues and points.
Therefore, before hiring an IT company, ask yourself:
Are IT Costs Increasing?
A determining factor for hiring an IT company is to consider the expenses. Are they increasing or decreasing? After all, it could be that your operating expenses are going up. In addition, the costs of hiring labor can also be considerable. If your profit is being drained because of these aspects, hiring an IT company can be the solution.
Does Business Depend on the Internet?
It is common today for companies to organize their files and folders on a cloud network. Therefore, they need to use an internet server that offers high-speed network access. That is, if you intend to efficiently perform IT tasks.
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Is Cybersecurity at Risk?
Currently, cyber crimes have taken the peace of businessmen all over the world. Good firewall and employee best practices can mitigate risks to the business. However, you have to accept that malicious programs are continually evolving. Therefore, they are able to bypass most conventional security protocols.
So if you’ve experienced more attempted attacks since last year, chances are you need a more robust security solution provider. After all, that way you can ensure that all critical data, including employee and customer data, remains secure. In this way, hiring an IT company can offer technologies capable of mitigating the number of cyber attacks.
Are Projects Late?
If you’re experiencing a lot of downtime issues or an overall slow pace of project completion, as well as missed deadlines, your business needs to hire an IT company. After all, specialists can provide highly robust IT servers, as well as running multiple applications and tasks in parallel.
5 Considerations to Take When Hiring Managed IT Services for Your Company
IT Managed Services is not a tool or technology but a business model. Above all, its purpose is to provide IT in an organized manner with a proactive and preventive posture to its customers.
To successfully adopt this model, certain practices need to be considered. Look!
1- Know the Technologies that the Company Uses
Knowing which technologies are used in the company makes it easier to define which one will best serve you. For example, not every IT provider has professionals who specialize in Mac computers. And this can be a huge problem if your technology park includes this type of equipment.
2- Request the Complete List of Services Offered
This part is very important! After all, if this is not defined at the beginning of the partnership, you will certainly face problems in the future. This happens because, generally, it is difficult for a company to need Level 3 service on a day-to-day basis.
However, if the contracted IT provider does not offer this service, in the event of a critical case, you will need to look for a Level 3 professional outside. And believe me, this can be a pretty big expense, especially unexpectedly.
There is also the language issue. Some companies have foreign employees, which may require bilingual or trilingual assistance from the IT technician. And this is another feature that is not common to find out there.
3- Confirm if the Provider Offers Consulting Services
Generally, IT companies only offer repair services. However, it is important that your company has an IT team focused on boosting business gains.
Although not the most common, this is entirely possible, even with IT outsourcing. But for that, you need to invest in a company that offers consulting services. That is, to look at the operation critically in order to find opportunities for improvement.
4- Look for References
Indications are always welcome, even when they are indirect. That is, the ideal is to seek feedback from other customers regarding the candidates you have selected. In addition, knowing what certifications each one has is also important for decision making.
5- Compare Budgets Based on Value for Money
There are many differences in billing format between IT companies. There are those that charge by the day, others by the number of computers and still others that charge by the level of complexity of each company. Therefore, it is critical to note all potential costs, including additional ones, to get a broader view of each provider’s cost-effectiveness.
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FAQ - Frequently Asked Questions About Managed IT Services for Enterprises
1. Is it important that my company is always on top of what is happening in the technology market?
2. How important are IT managed services?
3. Do managed IT services save money?
Conclusion
Having an in-house IT staff and hiring an IT service provider has its own benefits. It all depends on what you as a business need. If you are looking for more scalable measures and cost-effective solutions, hiring a specialized IT company is a great strategy.
By adhering to this solution, companies expect to reduce their costs, streamline their processes and reduce deadlines. It is up to you and your company to ensure they achieve these goals.
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