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BPM Cooperation

»JOINING FORCES»

COOPERATION OPPORTUNITIES

Here at BPM we work hard to deliver the best service to our customers for a pocket-friendly price.

We only work with the best specialists on several areas including programming, designing, account management, customer service etc

We offer in-house or remote part or full time positions for outstanding professionals at very compatible wages.

We also look forward for marketing and affiliated cooperation opportunities with reputable companies.

We look forward to work with you !!!

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Cooperation opportunities range from:

  • customer service

  • affiliated marketing opportunities

  • social media management and blogging

  • video editing, logo and SVG creation

  • django programming

  • python 3 programming

  • advertisement and service sales among others…

skills

And we are currently offering the opportunities below:

*** THIS IS A WORK FROM HOME POSITION ***

We are looking for a bilingual customer service associate to be responsible for handling external and internal correspondences with Russian clients by phone and email.

He/she will also need to render assistance in entering data in a prompt and precise manner as required, documenting all outgoing and incoming calls to ensure that customer records, including inquiry details, comments, and complaints are well kept, as well as the steps that have been taken to find solution to the complaints.

The individual holding this position would need to work at a high level of precision in handling information.

He/she also needs to be able to maintain confidentiality in handling classified information during all communications, as well as in resolving customers’ complaint.

He/she will work on customer inquiries to offer the right solution to every complaint, and ensure that customers’ expectations are met.

To perform effectively on the job, the associate will be trained to have strong knowledge of BPM’s practices and the industry it is playing in so as to be able to adequately assist customers in resolving their complaints and inquiries relating to billing.


Here is the job description that expect applicants for the position of bilingual customer service associate will carry out:

  • Offer outstanding customer service in a client service environment

  • Interpret and analyze client inquiries swiftly to determine clients’ needs

  • Pay attention to customers’ interests and display sympathy

  • Satisfy clients’ needs by adhering to laid down procedures, policies and practices

  • Find satisfactory solutions to customers’ complaints

  • Provide ideas on methods of upgrading customer service to enhance productivity

  • Take active part in activities that enhance client satisfaction and accomplishments of business objectives

  • Demonstrate wide knowledge of company’s products and principles of customer service

Requirements – Knowledge, Skills and Abilities – for the position of Bilingual Customer Service Associate

  • Possession of High School Diploma is an essential qualification

  • Must be eloquent in English language and Russian

  • Outstanding experience in collections and customer service

  • Commendable display of skills in listening, expression, and interrelations

  • Must be given to details and be technically astute

  • Must be capable of functioning by self and utilize sound judgment

  • Ability to adjust quickly to reforming situations and express determination to achieve incessant improvement and excellent customer service

  • Prior contact and call center experience an added advantage

  • Proficient in the usage of MS Office Suite, including Word, Outlook, and Excel packages

  • Familiarity with customer service software

  • Strong interpersonal skills, with the ability to relate with others with open mind, understanding, and objectively; and to resolve conflicts and proffer solutions to day-to-day challenges of the work

  • Excellent team player, providing support and encouragement to teammates

*** THIS IS A WORK FROM HOME POSITION ***

We’re looking to add a Social Media Manager to our team to manage and execute social media campaigns and enhance the digital reputation of our client base through audience growth and engagement with the goal to gain a thorough understanding of social media marketing, audience engagement, and partnering with clients to build their social communities.


Job Description:
• Develop a winning Social strategy for clients using industry best practices

• Consult with clients to understand their social marketing objectives

• Follow SMM campaign through to completion while providing guidance and making sure all BPM’s targets are met and strategies successfully implemented

• Monitor feedback and respond to reviews on sites such as Google+, Yelp, and Facebook platforms among others.

• Manage day to day emails and phone calls with clients

• Develop content calendar and topic framework providing frequent content updates through the appropriate social channels.

• Social profile optimization: branding aesthetics, consistent business details & optimizing content with impact keywords

• Fully manage community interactions: monitor conversations, respond to reviews and comments and generate conversation.

• Producing engaging content updates in line with client business goals and objectives, targeted to the appropriate audience.

• Build a highly engaged social media following for our clients across Facebook, Twitter, Google Plus and relevant social channels month over month.

• Improve and drive the social reputation of clients on review sites such as Yelp, Foursquare, and Google Places etc…

• Manage a portfolio of Social Media Management clients across a variety of local industries.


Requirements:
• Minimum of 4 years of professional experience creating and managing social media campaigns.

• Solid client relationship-building skills: including assessing client needs, strategy presentations, offering strategic counsel and crisis management.

• Deep understanding of all relevant social reputation utilities, social media best practices, and a desire to research and explore new offerings.

• Ability to establish and meet tight deadlines, change directions when necessary, and manage multiple projects at once.

• Self-motivated with ability to work independently and collaboratively in a fast-paced environment.

*** THIS IS A WORK FROM HOME POSITION ***

We are looking for Sales Representatives to be responsible for selling BPM’s digital products by identifying leads, educating prospects on products through calls, training, and presentations, and providing existing customers with exceptional support.

Responsibilities for Sales Representative

  • Prospect and qualify new sales leads

  • Schedule meetings and presentations with prospects

  • Create, plan, and deliver presentations on company products

  • Track all sales activities in company CRM system and keep current by updating account information regularly

  • Communicate customer and prospect product pain points to appropriate departments

  • Maintain a well-developed pipeline of prospects

  • Develop strong, ongoing relationships with prospects and customers

  • Meet and/or exceed quotas

  • Coordinate with other team members and departments to optimize the sales effort

Sales Representative Expected Qualifications

  • Bachelor’s degree in Business, Marketing, Communications, or related field

  • Minimum of 4 years of digital products’ sales experience

  • Proven ability to meet and exceed sales quotas

  • Proven track record of successfully managing customer relationships

  • Excellent interpersonal skills

  • Highly self-motivated

  • Strong verbal and written communication skills

  • Proficient in Microsoft Office

  • Working knowledge of CRM systems

To apply for the positions above please send your resume to join@blackpearlmatrix.com

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