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Why Managed IT Services Are Important For Your Business
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Why Managed IT Services Are Important For Your Business
Presented By
Black Pearl Matrix
What Are Managed Services and How They Save Your IT
- Structure
- Digital security
- Computer network
- Server maintenance services
It doesn’t matter what industry you operate in or the size of your company. The fact is that nowadays, a business depends more and more on a technological infrastructure to survive. And that’s where the importance of managed IT services comes in.
Do You Know What Managed Services Are and How They Can Save Your Business?
To find out the answers, keep reading this article.
In it, we will also cover:
1. How managed services bring more security to a company’s IT;
2. 5 advantages of having these services;
3. Why your company needs managed services;
4. What to consider when hiring managed IT services;
5. What are the directions for managed IT services.
What Are Managed Services?
The constant evolution of technology has been transforming the way companies work. The home office, for example, is a practice that is here to stay, including due to the new coronavirus pandemic, which in a way imposed this work regime.
In order to integrate the different environments formed to serve the operations of a company, the management of the technological infrastructure also had to evolve.
In this sense, managed services represent a solution, both for organizations that want to keep the Information Technology sector organized and functioning well, and for those that provide IT services.
Through managed services, companies outsource the management of all activities related to IT infrastructure.
In this way, managers and employees from different segments can focus their efforts on other essential processes for the success of the business:
• Face-to-face sales;
• Online sales;
• Customer service;
• Marketing;
• Among others.
In this way, the company starts to operate with more quality, also counting on the best functioning of the technologies available. When thinking about managed services, one should also consider the possibility of the IT professionals involved offering consulting services to customers.
Through them, new solutions to optimize the contracting company’s routine can be presented and implemented, boosting the brand in question in the market.
In the next topic, as mentioned in the introduction to this article, we’ll discuss how managed services bring more security to a company’s IT. Let’s go together?
How Managed Services Bring More Security to a Company's IT?
To avoid gaps in business processes and ensure operations run at maximum potential, managed services adopt a preemptive model. With this, the resolution of eventual problems is facilitated by anticipation, because:
• The IT environment is monitored 24 hours a day;
• Processes are mapped;
• Server performance is tracked;
• Daily tasks are automated;
• The risks of infection of company data and programs used are minimized with corporate antivirus management;
• Company information is protected due to constant online backups;
• Changes are proposed according to specific demands, before any failure occurs in the system that compromises the progress of the business.
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Based on this monitoring and the preventive posture made possible by the managed services, the number of occurrences in the area is reduced. Consequently, repair costs are also reduced, as network assets (routers, servers, network cards, etc.) are always inspected.
In addition to these advantages obtained by managed services, we will present below five more benefits made possible by investing in these services.
5 Benefits of Having Managed Services
By investing in managed IT services, a company can rely on smarter and more effective routines, which makes operations more agile.
1. Remote access to the company's system
Remote access is nothing more than a remote connection that allows you to identify problems and, in most cases, solve them remotely.
With this, the displacement of a professional to the contracting company is avoided and, consequently, the resolution of failures becomes much more efficient.
It is worth noting that the managed service remote connection guarantees data security for both the supplier and the customer.
2. Economy with labor
The IT workforce within a company is often variable. In a given period, with the implementation of a new project, for example, a larger IT team may be required.
Imagine when the demand in question is completed having to fire all these professionals? In addition to tax expenses, emotional exhaustion also weighs.
Thus, opting for managed IT services has been proving to be the best option for companies from different segments.
3. More focus on business
Gone are the days when business leaders centralized all organizational tasks on themselves.
Currently, employees from different segments increasingly assume a sense of ownership in the actions they perform.
The contractor’s IT team reinforces the idea that a company’s manager cannot spend a lot of time resolving technology-related bottlenecks.
This is because they directly impact the progress of activities in the company. And like these problems, there are several others to solve during working hours.
Thus, by having quality managed services, an establishment can rely on customized solutions that optimize the resolution of internal demands, which is reflected in customer service, for example.
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4. Excellence of services offered
IT solutions change quickly and new technological tools are emerging all the time.
However, when a company has a support and maintenance team for issues involving technology, in a way, due attention is not given to advances that could leverage the company’s practices.
On the other hand, managed service providers generally maintain a highly qualified team in order to propose constant improvements in the contractors’ routines.
5. Cost reduction
What company does not seek to reduce expenses and, at the same time, improve results? Practically everyone, right?
In this way, making unpredictable investments in IT can “empty” the establishment’s cash.
Thus, the option of relying on managed services appears as a good opportunity, as with them it is possible to rely on an organized technological structure and at a more affordable price.
In addition, waste is reduced, as the contracting company’s network is constantly monitored. Thus, it is not necessary to make unexpected investments to repair possible system failures.
In the long term, the amount saved by contracting managed services can be invested in more critical sectors of the company.
In the long term, the amount saved by contracting managed services can be invested in more critical sectors of the company.
Once the advantages of managed services are known, two questions that may arise are: does my company really need these services and what is the most appropriate time to hire them?
In the next section, we will answer these questions. Stay with us!
Why Does Your Company Need Managed Services?
Before contracting managed services, verify that the tasks related to the IT area of your company are being performed satisfactorily.
In this sense, it is important to assess whether customer expectations are being met and whether employees working in the technology sector are meeting demand or whether it is necessary to invest in improvements.
Another important point to be analyzed concerns the expenses you are having with the failures that arise in your company’s technological environment. These expenses undoubtedly have a direct impact on the company’s revenue.
Finally, it is essential to examine whether your company’s organizational culture is reactive (only acts when a problem arises) or proactive (always acts preventively).
If your business fits into the first model, the reactive one, having the help of professionals to transform it into a proactive one is a good alternative.
Thus, your company’s operations will be optimized and, consequently, customer service tends to improve as well.
Below you can see what these aspects are.
What to Consider When Purchasing Managed IT Services?
To ensure that the investment you make in managed services will pay off for your business, you need to understand what you’re hiring for.
Therefore, we have gathered below some points to consider before hiring managed IT services. We will?
The Services Offered by the Provider
Look for information on the internet and with customers of the provider you are thinking of hiring. Ask these customers: how does the company deal with them? Is she reliable? Does he keep his promise?
This should be done after determining what is out of date in your company’s IT infrastructure. Thus, specific demands can be met.
Information about the Support Offered
Systems that rotate and move fail can trigger countless damages to the management of a business.
Therefore, the supplier must offer immediate assistance to the contracting company when it has an IT-related problem.
In that regard, look for a managed IT service provider that is capable of handling unpredictable occurrences.
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Supplier Certifications
In the technology sector, there are several fundamental certificates for IT professionals to become true experts, such as the Information Technology Infrastructure Library (ITIL).
This certification consists of a set of good IT service management practices and its main objective is to ensure that the services and support provided by the provider in question are of good quality.
Therefore, when looking for an IT managed services provider, evaluate the certifications they have. In this way, it is possible that the contracted services have high quality standards.
To wrap up this article, in the last topic we will address the direction of managed IT services.
What Are the Directions for Managed IT Services?
Just as small fish and sharks live together in the ocean, it is possible for your company, regardless of size, area of activity and location, to prosper even with the presence of market players.
For this, it needs to act always exploring its best potential, in addition to developing and showing itself competitive.
In this sense, one of the perspectives is that the traditional model of IT supply, the break-fix, which means providing a technology service done in a timely manner, according to the customer’s demand, tends to disappear.
Providers of managed IT services must be aware of these changes. Thus, they will gain more space in the market, ensuring the survival of the business they are in charge of.
On the other hand, establishments from different segments, when hiring this solution, want to reduce costs, optimize internal processes, serve the customer more quickly, among other objectives.
Managed Service Providers (MSP) who always act taking technological innovations into account, are aware of these three points:
• The main IT trends in the market;
• Cloud computing as a reference for the solutions offered;
• The new reality of the IT area, formed especially by social media, mobile devices and the cloud.
FAQ – Managed IT Services
1. I have little investment, should I still have an IT Manager?
2. What do IT Directors do?
3. Do managed services bring more security to the company?
4. What are managed services?
Conclusion
In the course of this article, we could see that managed services can really save your company’s IT, as they guarantee:
• Data security
• Connectivity inside and outside the enterprise
• Network monitoring
• Loss recovery
• Mobility
• Support
And, as technology is constantly evolving, you should always be aware of new services that can be implemented in your company, enabling more effective management of the entire IT infrastructure.
Aware of this, when hiring a managed services provider, it is important that they follow the order below to deliver the best solution:
• Initial assessment, in which a complete analysis of your company’s system is carried out, in order to determine your IT demands and problems;
• Application of practices that guarantee the security of your company’s data;
• Identification and resolution of your company’s IT failures;
• Continuous IT monitoring and area performance optimization.
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